S, Charles-Davies O. THE ROLE OF SERVICE RELIABILITY AND CUSTOMER EMPATHY IN DETERMINING CUSTOMER SATISFACTION IN RIVERS STATE HOTELS. Interdisciplinary Research Journal of Management and Social Sciences (IRJMSS), [S. l.], v. 9, n. 3, p. 67–76, 2023. Disponível em: https://sadijournals.org/index.php/IRJMSS/article/view/325. Acesso em: 4 may. 2025.