IMPACT OF WORK RELATIONS AND THE QUALITY OF SERVICES RENDERED TO PATIENTS BY SOCIAL WORKERS AT THE UNIVERSITY OF CALABAR TEACHING HOSPITAL UCTH

https://doi.org/10.5281/zenodo.10813176

Authors

  • Ede Victor Itita Department of Social Work, University of Calabar, Calabar
  • Dorn Cklaimz Enamhe Department of Social Work, University of Calabar, Calabar.
  • Akah Pius E Department of Social Work, University of Calabar, Calabar
  • Ogar Legbel Elemi Eyang Department of Social Work, University of Calabar, Calabar
  • Brian Obue Department of Social Work, University of Calabar, Calabar.
  • Oviahon Kate Okuns Department of Social Work, University of Benin, Benin City

Keywords:

Patients, Service, Social Worker, Work Relation

Abstract

This paper explores the impact of work relations on the quality of services rendered to patients by social workers at the University of Calabar Teaching Hospital (UCTH). Work relations, encompassing the relationships between social workers, their colleagues, and the broader healthcare team, play a significant role in determining the quality of services provided to patients. The construct of healthcare service quality and its assessment have mostly been done from the standpoint of the patient; however, the provider's perspective of the healthcare service quality has not been considered. A cross sectional survey was adopted using a mixed-methods approach (quantitative and qualitative research technique) to collect data. The quantitative data was collected through questionnaire distributed among 15 social workers in UCTH. The qualitative data was gathered through in-depth interviews with 5 informants such as chief nurse, doctors, supervisors, and other healthcare professionals, to gain insights into their experiences and perspectives on work relations and the impact on quality of service rendered to patients by social workers. This study is anchored on social exchange theory due to its significance in understanding and explaining work relations and quality of services of social workers. The findings revealed that majority of the respondents (92%) agreed that supportive work environment, collaboration, effective communication, and interdisciplinary teamwork significantly contribute to improved patient outcomes and overall satisfaction. This article recommended that healthcare organizations should implement strategies to enhance work relations, thereby improving patient care outcomes and ensuring the provision of high-quality services by social workers.

Published

2024-03-13

How to Cite

Ede, V. I., Enamhe, D. C., Akah, P. E., Ogar, L. E. E., Obue , B., & Okuns, O. K. (2024). IMPACT OF WORK RELATIONS AND THE QUALITY OF SERVICES RENDERED TO PATIENTS BY SOCIAL WORKERS AT THE UNIVERSITY OF CALABAR TEACHING HOSPITAL UCTH. SADI Journal of Economics and Social Sciences (SJESS), 11(1), 1–9. https://doi.org/10.5281/zenodo.10813176

Issue

Section

Original Peer Review Articles

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