FACTORS IMPACTING EMPLOYEE JOB PERFORMANCE IN VIETNAMESE BANKING INDUSTRY: A STUDY OF HANOI-BASED BRANCHES

Abstract

This study examines the factors that influence job performance among employees in the banking
industry in Hanoi, Vietnam. With the increasing pressure and challenges in the banking sector, there is a need
to improve employee performance to enhance organizational efficiency. By surveying employees from three
reputable banks, the study found that employee satisfaction, training procedures, and stress management
significantly impact employee performance. The literature review highlights the importance of organizational
variables, including culture, job satisfaction, training, and stress, in enhancing employee performance. The
research model employed four hypotheses, all positive connections between employee satisfaction, training
procedure, stress management, and employee performance, which were tested using various analyses. The
study's findings could assist managers in enhancing organizational commitment and improving performance.
The study emphasizes the importance of recognizing factors that enhance employee performance and how
they impact organizational efficiency in the banking industry.