DEVELOPING HUMAN RESOURCES FOR TOURISM INDUSTRY IN TUYEN QUANG AND BINH PHUOC

Abstract

The tourism industry has become an important socio-economic phenomenon in both developed
and developing countries, including Vietnam. With the ongoing renovation of the country, the tourism
industry has achieved remarkable growth and success in recent years. Tuyen Quang and Binh Phuoc
provinces in Vietnam offer great potential for tourism development, but limited and difficult human
resource issues in the tourism industry have hindered progress. This study examines the current situation
of human resources in the tourism industry in both provinces and presents a comparative analysis. The
authors provide a theoretical framework for human resource development, including the concepts of
development and human resource. The authors investigate the current situation of human resources in the
tourism industry in Tuyen Quang and Binh Phuoc, with a special focus on measures undertaken by local
governments to support human resource development. One significant finding is a lack of professionalism
and adequate communication skills among tourism workers in both provinces, as well as a shortage of
trained human resources in the industry. The study underlines the importance of improving the quality and
quantity of tourism human resources for the development of the tourism industry in Vietnam. The authors
provide some recommendations to develop human resources in the tourism industry, including close
coordination between management agencies, businesses, and schools to manage the quality of human
resources, promoting propaganda to guide tourism development towards efficiency and sustainability,
strengthening tourism development planning activities, and improving human resource training for the
industry. The study offers insights on developing human resources in the tourism industry in Vietnam,
which could be useful for policymakers and industry stakeholders.