MOTIVATIONAL INCENTIVES AND THE PERFORMANCE OF ELECTRICITY SERVICES IN ENUGU STATE, NIGERIA.

Abstract

The study evaluated motivational incentives and the Performance of Electricity Services in Enugu State, Nigeria. The Specific Objectives: examine the relationship between recognition and rewards on the output and evaluate the relationship between professional development and the quality of products of Electricity Services in Enugu State, Nigeria. The study used the descriptive survey design approach. The primary source of data was the administration of questionnaire. A total population of 470 staff was used. The adequate sample size of 211, using Freund and William's statistic formula at 5 percent margin of error was used. 194 staff returned the questionnaire and accurately filled. Data was presented and analyzed using Likert Scale and the hypotheses using Pearson correlation coefficient (r). The findings include that there was positive relationship between recognition and rewards on the output ( r= .392 <.794, p<.05).There was positive linkage between professional development and the quality of products of Electricity Services in Enugu State, Nigeria, (r = .425 <.700). The study concluded that recognition and rewards, professional development had positive significant relationship with the output and the quality of products of Electricity Services in Enugu State, Nigeria. The study recommended amongst others that the management should endeavour to recognise hard work and reward the employees to motivate the staff, which will boost teamwork and productivity. It will improve the workplace culture and creating a supportive work environment